Command Center of IT - Privacy Policy

At Command Center of IT, LLC (“Command Center of IT,” “CCIT,” “we,” “our,” or “us”), we value the privacy of individuals who use our websites, client portal, and related services (collectively, our “Services”). This Privacy Notice explains how we collect, use, disclose, and safeguard your personal information.

By accessing or using our Services, you agree to the collection, use, disclosure, and processing of your information as described in this Privacy Notice.

1. What Is Personal Information

“Personal Information” means information that identifies, relates to, describes, or could reasonably be linked to a specific individual.

Personal Information does not include:

• Deidentified data (anonymized or pseudonymized)

• Aggregated information that cannot reasonably identify you

2. Information We Collect

We may collect Personal Information and related data from you and your devices in several ways.

A. Information You Provide to Us

Registration Information

If you create an account, register for our Services, request information, or subscribe to updates, we may collect:

• Full name
• Business name
• Email address
• Phone number
• Mailing address
• Account credentials

We may also collect limited business-related details such as company size, industry, and service needs.

Communications

If you contact us directly, we may collect:

• Contact details
• Support request information
• Message contents
• Attachments or files submitted
• Form responses

We may retain communications for customer service, compliance, and record-keeping purposes.

Events & Consultations

If you register for a consultation, webinar, training session, or other event, we may collect:

• Name
• Business information
• Title or role
• Contact information
• Information relevant to the event

User Content

Our platform may allow users to upload or store content including:

• CRM data
• Contacts
• Messages
• Notes
• Documents
• Marketing materials

Content you upload to your account remains under your control. However, we may store and process this content as part of providing Services.

Payment Information

If you purchase Services from us:

• Payment details are processed by secure third-party payment providers (e.g., Stripe or similar processors).
• We do not store full credit card numbers.
• We may retain transaction records for accounting and compliance purposes.

3. Information Collected Automatically

When you use our Services, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Log data
• Usage data
• Pages viewed
• Referral sources

We may use cookies and similar technologies to:

• Improve platform functionality
• Analyze usage trends
• Enhance user experience

You may disable cookies through your browser settings.

4. How We Use Your Information

We use collected information to:

• Provide and maintain our Services
• Create and manage user accounts
• Process payments
• Communicate with you
• Send service-related notifications
• Provide technical support
• Improve platform performance
• Ensure security and fraud prevention
• Comply with legal obligations

We do not sell Personal Information.

5. SMS & Email Communications

By submitting your information through our Services, you consent to receive:

• Service notifications
• Appointment reminders
• Account alerts
• Administrative messages

Marketing communications will only be sent where permitted by law. You may opt out at any time by:

• Clicking “unsubscribe” in emails
• Replying STOP to SMS messages
• Contacting us directly

SMS consent is not shared with "Third Parties" (except SMS providers).

6. How We Share Information

We may share Personal Information with:

• Payment processors
• Hosting providers
• Cloud infrastructure providers
• Communication service providers
• Analytics providers

We may also disclose information:

• To comply with legal requirements
• To enforce our agreements
• To protect our rights or safety

All third-party service providers are required to safeguard information appropriately.

7. Data Security

We implement reasonable technical and organizational safeguards designed to protect your information, including:

• Encrypted data transmission (SSL)
• Secure hosting environments
• Access controls
• Role-based permissions

However, no system can be guaranteed 100% secure.

8. Data Retention

We retain Personal Information:

• For as long as necessary to provide Services
• To comply with legal obligations
• To resolve disputes
• To enforce agreements

You may request deletion of your account at any time.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your Personal Information
• Request correction
• Request deletion
• Restrict processing
• Object to certain processing activities

To exercise these rights, contact us using the information below.

10. Children’s Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect Personal Information from minors.

11. Changes to This Privacy Notice

We may update this Privacy Notice periodically. Updates will be posted on this page with a revised effective date.

12. Contact Information

Command Center of IT LLC

5830 Granite Pkwy ste100-364

Plano, Texas 75024

Email: support@ccithouston.com

Website: https://ccithouston.com

Effective Date: 01/01/2026